Refund policy

Holiday Return Policy 2024

We understand how hectic and crazy the holidays are with exams at school, family, vacations, trips, holidays, celebrations, and gift giving!
Get your Christmas shopping done early without having to worry about the return window closing on you before it is even Christmas!

November 1st 2024 - January 12th 2024

This year we will be allowing returns starting from purchases made on November 1st, all the way through January 8th 2024. (3 weeks longer than 2023!!!)

 
Rules

Returns are only allowed for items that are in their original condition. This means the product can have no signs of wear or wash. Any signs of wear, wash, or odors (this includes perfume) will result in a denial of return. If a returned item has signs of wear, wash, or odor, the item will be donated and no refund will be processed. 
Returns will ALSO be allowed for any purchase made using a discount code.

Example: Any purchase made with a code such as “BLACKFRIDAY” or “CYBERMONDAY” will be eligible for returns during this Holiday Return window from November 1st to January 12th.

What products are ineligible for return during the Holiday Return Window?

• Gift cards
• Tanktops
• Jewelry
• Swimwear
• Washed items
• Worn items
• Stretched out items
• International Orders
• Final Sale items
• Tote Bags / Makeup bags
• Any products already marked down from their original price without a discount code added.
• All products purchased in a final sale or "last ones" sale collection
  Example: Any product already marked down from its original price. (See below)
  

Exchanges

Unfortunately, we do not have exchanges. You can return the item to us and place a new order to receive the item of your choice (same product in a new size or completely new product!) using your store credit. 

Free Gifts & BoGo Deals

All free gifts and BoGo (Buy one get one) sales are final.

Free gifts can not be returned or exchanged for a different product or new size of same product

~ The return process has not changed. The return window has only been made longer for the holidays. Please read below for instructions on how to make a return. ~

Return Policy         (January 13th - October 31st)

• Returns are allowed up to 14 days after the currier marks the package as delivered. 

How Do I Return?

• Use the chat box located on the bottom left part of our website to contact our returns team.
• Input your email so our customer service team can reply back to you.
• Please provide us with your Order Number and full name that you used to place your order.
• Give a brief explanation for the product(s) you would like to return.

What Items Are Returnable? 

• T-Shirts, Sweatshirts, Sweaters
• Within 14 days from the date the currier marks the package as delivered.
• In unused, unworn, unwashed, and re-sellable condition.

What Items Are Non-Returnable? 

 The following items cannot be returned:

• Gift cards
• Tanktops
• Jewelry
• Swimwear
• Washed items
• Worn items
• Stretched out items
• International Orders
• Final Sale items

The Item I Received Is Damaged!

If the purchased product is faulty, reach out to us on the chat box on our website within 14 days of the delivered date. If you message us after 14 days, we cannot replace your item.

What Are The Refund Options?

The following refund options are supported:

• Refund for store credit

Are Exchanges An Option?

• Unfortunately, we do not have exchanges. You can return the item to us and place a new order to receive the item of your choice using your store credit.

How Do I Ship Back The Items?

Our customer service team will send you a pre-paid return shipping label.

How Soon Will I Get My Store Credit?

Once we receive your return, please allow 5-7 business days for us to inspect and process your return. If approved, you will receive your store credit via email in the form of an E-Gift card. The cost of the pre-paid return shipping label will be deducted from your store credit.

*** If you return an item in used, worn, washed, stained, with odor, or in non resell-able condition the products will be thrown away or donated. If you return an item in non resell-able condition, you will not have the opportunity to have it sent back. All returns made without consulting the chat box for a return label will also be donated and no credit will be issued. Please do not send us a return without contacting us. ***

 Cancellation Policy

Once the item has been purchased we may be not able to cancel the order right away. After purchase, you have 1 hour to cancel via the link in your confirmation e-mail. Outside of this window, cancellations are not guaranteed.

You received an order confirmation email that contains a link to an order cancellation page. That is the only way an order can be canceled. 

Legally, by pressing the checkout button you are agreeing to the aforementioned terms and conditions. All sales are final. Please be mindful of putting the correct address, any promo codes, and correct credit card information. We are NOT responsible for customer input error! Promos cannot be added after an order has been processed.

FRAUD ALERTS

If your order receives a high red fraud alert in our system we will cancel the order immediately. NO EXCEPTIONS. 

My Question Is Not Addressed...

If you have any questions regarding returns or refunds, reach out to us via the chat box on our website.

SHIPPING POLICY

Standard Shipping: $7.95 (1-3 day processing, 3+ day shipping)

Express Shipping📦: $18.99 (1-2 day processing, 2+ day shipping)

SUPER FAST SHIPPING💕: $50.00 (<24 hrs processing, 1+ day shipping)

Domestic Shipments: they usually arrive between 3-5 business days (post-processing), after the package has been shipped we are not responsible for the time it takes for the postal service to process and deliver your package!

International Shipments: May experience longer delays depending on customer location due to widespread airline cancellations and restrictions into this area. Free Shipping over $99 is not available for international orders. We are only responsible for relaying the item to the courier, not shipment arrival dates! 

Returned to Sender: All packages unable to be delivered due to an insufficient address, unpaid duties or VAT, etc. will result in a refund of purchase, minus return shipping cost.

Please be patient with package arrival dates and order as early as possible if you are trying to have a product arrive in time for a birthday or trip!

The prices displayed above are USPS standard rates and subject to change based on weight and distance.

FREE Speedy Shipping on all orders over $99 are shipped USPS Standard. THE TOTAL MUST EQUAL OR EXCEED $99 AFTER ALL DISCOUNT CODES OR GIFT CARDS ARE APPLIED.

For all orders: We are not responsible for lost or stolen items if the courier has marked your item as delivered or if the courier holds your item at your request.

SHIPPING POLICY

Use the chat box on our website, it is not a live chat box so you will have to wait for a response (through email or come back later and check your chat box). We are a small business and try our best! Thanks for supporting our dream.